Unsheltered Homeless Protocol for Members of the Public

For Oahu

4/21/11

If you wish to assist a person who is homeless, who might be setting up "residence" in a public area or needing a health and safety intervention, the following actions should be taken:

1. Note the exact location and time when the person who is homeless is known to frequent the area.

2. Note any identifying information for the person who is homeless, e.g., physical description and number in the group.

3. Provide the above information to the Waikiki Health Center Care-A-Van Program via email at homelesshelp@waikikihc.org or call (808) 791-9359. Email is the preferred means of communication. Also provide the name and email/phone number of the person providing the information for follow up if the person who is homeless cannot be found.

After a report is made, an outreach team will be assigned to visit the person. Emails and calls can be placed 24 hours a day, seven days a week. However, responses and the immediacy of responses will vary depending upon the capacity and hours of staffing operations of the Waikiki Health Center Care-A-Van Program.  Follow up reports will only be transmitted via email upon request. In emergency situations or those involving illegal activity, persons should call 911.

For more information on the Waikiki Health Center Care-A-Van Program, see their website at:

www.waikikihc.org/services/services/healthcare_for_the_homeless/.

Mahalo.